From the moment you open up Bitvegas you can see that care and time has been put into this brand. There are subtle details that show this, like the softened edges on the images, the clearly spaced out sections, it is pleasant to look at.
Bitvegas have gone for a dark gray, pink into purple shading as their color scheme. There are highlights of white, greens and blues to contrast nicely. These contrasting colors are used to point you to where Bitvegas need your attention, such as Sign Up, Tournaments and bonus amounts.
Account Setup
At first glance, creating an account with Bitvegas is a really easy process. You simply need to insert an email address, password, select which currency you would like to play in, opt in or out of promotional materials, accept the terms and conditions and you are ready to roll.
However, as soon as you have done that, you are hit with a form to complete before you are able to proceed into the casino.
After going through that process, you are taken to the home page where you can take a browse through the games and offerings Bitvegas have.
Coins and Payments
As Bitvegas is a hybrid casino, there are many options available to make deposits and withdrawals. The Fiat options are: Visa and MasterCard, MiFinity, Skrill, ecoPayz, NETeller, MuchBetter, AstroPay, Neosurf.
The Crypto currencies available are: BTC, BCH, LTC, ETH, XRP, USDT (ERC20 only), DOGE, USDC, TRX, BNB, ADA.
To make a deposit, all you need to do is simply click on the bright blue “Deposit” button in the top right hand corner. You are then shown your depositing options. Select which depositing option you would like to use and proceed with the steps outlined.
I have opted to use LTC to deposit into this casino for this review. The deposit took roughly 30 minutes to arrive into my crypto casino account which is staggeringly long for LTC.
I was unable to make a withdrawal in this casino, as I was informed after the fact that a playthrough of 3 times your deposit is required before a withdrawal can be processed. I went through 4 hours of up and down with Live Chat and email support for them to take my winnings, but as they say, “That’s how it goes”.
Promotions
BitVegas have a promotion to keep you going throughout the week. As Bitvegas is not a Crypto Casino in the greater scheme of things, these bonuses are not allowed when depositing using Crypto coins. Let’s take a look at what they have on offer for us:
Welcome package
-
First Deposit: Deposit $20 (or the equivalent) and receive a 100% match bonus up to $100. The wagering requirement is 40 times the deposit + bonus amount. You will also get 100 free spins, 20 spins over 5 days. You will need to claim the relevant bonus code before the deposit is made and before a wager is placed in order to receive this bonus. This bonus is not allowed to be claimed if you are depositing using Crypto Coins.
-
Second Deposit: Deposit $20 (or the equivalent) and receive a 50% match bonus up to $200. The wagering requirement is 40 times the deposit + bonus amount. You will also get 50 free spins, 25 spins over 2 days. You will need to claim the relevant bonus code before the deposit is made and before a wager is placed in order to receive this bonus. This bonus is not allowed to be claimed if you are depositing using Crypto Coins.
-
Third Deposit: Deposit $20 (or the equivalent) and receive a 75% match bonus up to $200. The wagering requirement is 40 times the deposit + bonus amount. You will also get 75 free spins, 25 spins over 3 days. You will need to claim the relevant bonus code before the deposit is made and before a wager is placed in order to receive this bonus. This bonus is not allowed to be claimed if you are depositing using Crypto Coins.
Monday Free Spins
Deposit $20 (or the equivalent) and receive 50 free spins on a selected video slot. The wagering requirement is 40 times the deposit + bonus amount. You will need to claim the relevant bonus code before the deposit is made and before a wager is placed in order to receive this bonus. This bonus is not allowed to be claimed if you are depositing using Crypto Coins.
Friday Match Bonus
Deposit $20 (or the equivalent) and receive a 50% match bonus up to $100. The wagering requirement is 40 times the deposit + bonus amount. You will need to claim the relevant bonus code before the deposit is made and before a wager is placed in order to receive this bonus. This bonus is not allowed to be claimed if you are depositing using Crypto Coins. Bonus offers are not available to players whose withdrawal-to-deposit ratio exceeds 70%.
Sunday Free Spins
For every $20 (or the equivalent) and receive 50 free spins on a pre-selected video slot. The wagering requirement is 40 times the deposit + bonus amount. You will need to claim the relevant bonus code before the deposit is made and before a wager is placed in order to receive this bonus. This bonus is not allowed to be claimed if you are depositing using Crypto Coins. Bonus offers are not available to players whose withdrawal-to-deposit ratio exceeds 70%.
Tournaments
There are regular and ongoing tournaments available to players to partake in. Each has a prize pool of roughly 200 players and offers cash for the top winners. They are game provider specific and you need to ensure you are using the correct game to qualify for the tournaments.
VIP/Loyalty Program
Bitvegas offers a 10 level loyalty program. As soon as you make your first deposit and place wagers you are entered into the loyalty program. For every $1.10 (or equivalent) wagered 1 point is counted. Levels are unlocked after reaching multiples of 200 points.
All rewards are credited as a bonus with a wagering requirement of 3 times the bonus amount, and free spins with a wager requirement of 25 times the bonus amount received.
Games
With over 9000 games on offer, you have a broad array of games to choose from. Bitvegas have neatly categorized the games for your convenience. Since there is no Sportsbook, the categories below are all for casino related games.
Crypto
Under this category you will find provably fair games of all shapes and sizes! This is the perfect place to comfort your crypto gambling desires.
-
Crypto New: These are the newly released crypto games from various game providers.
-
Crypto Popular: Here you will find the most popular and frequently played crypto games. It included Crash, cascading slot games and megaway slot games.
-
Crypto Live: In this section you will find all Live Dealer games such as BlackJack, Oracle Blaze, Keno, War of Elements, Roulette, Poker and Portomaso VIP.
Slots
-
Collections: Bitvegas have cleverly categorised a few collections for you to enjoy. These are games teamed together for your convenience. You can find Bonus Buy, Cascading Reels, Mythology, Random Wilds, High Volatility and more in these collections. This is a great help if you know which style of game you are looking to play, but not quite sure which one to pick.
-
New Games: Here you will find the latest releases from one of the many game providers Bitvegas has on offer. There are currently 95 games to choose from here with some exciting new slots to try out.
-
Hot: This is the area where you can choose one of the many games that are “hitting” at the time you play. It is a combination of Aviator, video slots and Live Dealer games. Jackpot: In this section you will find the progressive slot style games with a jackpot available to win if you strike it just right.
-
Bonus Buy: This area is dedicated to games which offer the Bonus Buy feature. There are a few seasonal games here which is a fun touch to keep the vibe going. Megaways: Fan favorites can be found here with a high risk, high reward philosophy.
Live Casino
This area is specifically targeted at the Live Dealer section of the casino. There are 46 different games to choose from and you will get the real feel of casino life when playing these games.
-
Instant: Here you will find the Instant Win games such as Aviator, Plinko, Crash, Dice, Blocks, Scratch Cards and a fun game called Darts Champion which looks and feels like a dart game, but is digital of course. These are the top games available in the crypto gambling world.
-
New: This section is allocated to the 95 newest releases available to you by various game providers such as: Endorphina, Onlyplay, Spinomenal, PG Soft, Slotopia and more.
-
Table Games: Bitvegas offers over 170 table games for the avid crypto gambler. Old faithfuls like Texas Hold’em and European Blackjack are seated next to newer editions like Teen Patti, Dragon Tiger and Money Wheel.
Customer Support
I spoke to two different customer support agents, and to say I had vastly different experiences with both is an understatement. The first agent I spoke to, I asked random questions, easy stuff, that person was quick and easy to talk to, no problems. I then raised a concern relating to my withdrawal with a consultant who was aloof to say the least. They asked me to send an email for further assistance, I then asked for the next steps and they simply stopped replying for 35 minutes. I asked if they were there numerous times, finally there was a half hearted response asking me to wait for feedback from the email I sent.
After a bit of up and down, the consultant seemed to have lost their patience with me.
I had not received a response in over 3 hours from this email, I returned to Live chat for a follow up, only to find I had been sent the incorrect email address by the agent I was talking to previously. They were apologetic, but support can be hectic, I understand, however, I feel “David” should have received a negative review, which I did not submit. I can with confidence confirm their email address is: [email protected] and that live chat is available 24/7. You will need to trudge through the chat bot to get to a human, but be certain that the information you received aligns with the terms and conditions because agents are, after all, humans.
Geos and Languages
There is quite a long list of countries not allowed to register with Bitvegas casino, I am going to provide you with the top 10: USA, UK, Spain, France, Netherlands, Russia, Curaçao, Greece, Ukraine, Portugal.
The languages accepted at Bitvegas are: English (Canadian, New Zealand and Australian variants), Italian and German.
Platform Compatibility
Bitvegas does not offer its services in the form of an App, but I played for quite a while on both the portrait and landscape modes and there are certain games which do not allow for play in landscape mode but once you flip your phone over you are good to go.
Website Response Time
I never experienced any delays on any of the platforms I played on with Bitvegas casino, it was a pleasant experience navigating and flipping through all the pages flawlessly. Our trusted web browser analysis tool disagreed with me completely giving it a really low rating stating that the images are too large and the data from the server is too dense.
Security and Community reputation
The community is overall very happy with BitVegas casino. There are a few concerns relating to the country restrictions and the fact that Live Chat is not available 24/7 for all languages. There are no valid postings on Bitcointalk. The posts available are related to a different site of a similar name which no longer exists, proving Bitvegas is not a Crypto Casino in it’s greatest form. BitVegas is very serious about account security, you are not able to update any information on your account, you are required to go through Live Chat which will then need a validation email to proceed. This is both a good thing and a very time consuming issue. You are required to submit KYC if you request any changes to your account information. With regards to any additional account security like 2FA or Google Authentication, that is not available as a safety option on this crypto casino.
Alternatives
For a casino with a bit more history, and a Sports book, we suggest you try out:
-
FortuneJack: This is a USA friendly casino with a Sportsbook, excellent customer service team and great community reputation. There are over 3000 games to choose from, and have hybrid deposit and withdrawing options on hand.
-
Betplay: This casino has been around for some time and offers over 5000 games. It is not USA friendly, but allows VPN play, just stick to crypto coins. It has safety and security as its first line which is comforting.
Conclusion
If you play with the terms and conditions and tight restrictions Bitvegas has set out, you will enjoy this casino. One step out of line and you will have a tough time. The promotions are generous and the loyalty program requirements are easily manageable. The website functionality is great and I really enjoyed playing with the mobile version of this casino. Customer support could use some extra tips and training, but overall, they are doing their job, and doing it mostly well. The wide variety of casino games is a real draw to those who enjoy exploring new game providers and different style games. I hope to see Sportsbetting offered by this brand in the future so it can become the whole package within the crypto casinos community. As we always say, keep your bankroll within reason and play responsibly!
