Mirax Crypto Casino Comprehensive Review

Their logo is an interesting combination of Red, White and Blue with a few eye-catching lines through the A and a wave through the lettering. They take advantage of grayscale usage on their site with pops of colour to really get your attention where they want it to go. The webpage does seem a bit squashed and there is a lot of information to take in when you first open the page. I see they have an app variant of the casino, but we will dig deeper into that as we go along in the article.

Account Setup

The Sign Up button is a light blue contrast to the basic grayscale background so it is very easy to locate. It states “Easy registration” and it really is. How to Sign Up:

1. Click on the Sign Up button

2. Enter Email address and Password

3. Select your currency - you are able to change this during depositing period

4. Accept if you want to receive promotions or not and the Terms and Conditions

5. Enter a Bonus code if you have received one. If not, you are able to enter one later in the claiming process, so no need to worry.

6. Click Sign Up

You will receive a confirmation email in your inbox which has a French theme to it, which caught me by surprise since I didn’t feel the French theme anywhere else.

Promotions

Mirax has quite a few great promotions running throughout the month. Their welcome bonus is a 4 tier bonus structure which has quite a few match bonuses with free spin bundles:

• 1st deposit: 100% match bonus up to 1.5 BTC plus 50 free spins on Aloha King Elvis

• 2nd deposit: 50% match bonus up to 1 BTC plus 50 free spins on Aloha King Elvis

• 3rd deposit: 75% match bonus up to 1 BTC plus 50 free spins on Aloha King Elvis

• 4th deposit: 100% match bonus up to 1.5 BTC. 

The wagering requirement for the match bonuses and free spins is 45 times with a maximum withdrawal limit of 0.005 BTC on the free spins.

Mirax has a Potion themed whale worthy VIP Program which works on points which you accumulate while playing.

It is not very easy to understand the benefits and prizes of the VIP Program, so I sent their customer support an email to get some clarity. Their response was not forthcoming unfortunately, but the following day I went on to Live Chat and received the answers I was looking for. Once you have made your first deposit you are automatically added to the VIP program. Once you start wagering, you start accumulating points which lead to increasing in your respective tier. You can track your progress by clicking on the VIP program tab found on the left hand side and you will see how you are doing on that respective tier. Mirax has High Roller cash back bonuses which become available after your 4th deposit has been made. They also have Monday Loot Boxes, a few options to choose from, and Wednesday match bonuses and weekend free spins which will definitely keep you going all through the week to the weekend. They do all carry that high 45 times playthrough though, so be careful when taking up these bonuses. 

Mirax also has a wealth of Tournaments available which are time based. At the time of writing this article there are 6 different tournaments on the go with different prize pools, game styles and provider specific elements.

Games

On the home page, or when you click on “Games” (which is found on the left hand side of the page) you are shown various sections of games you can choose from.

• All - shows all games

• Top - the most popular games

• New - the latest releases in games

• Bonus Wagering - these are Hold & Win games, or other games with features

• Slots - this is where you would find Bitcoin Slots

• Instant - these are Crypto specific games

• Jackpot games - these are progressive slots with big bitcoin jackpots

• Bonus Buy - these have in-game bonus buy features

• Megaways - these are the games that have multiple ways in which you can win

• Live - There is only 1 available Live Dealer game being Blackjack

• Table Games - these are the more traditional video poker, baccarat, blackjack and roulette games made available to play

You can also select games by Theme and by Game Provider. With that, let’s discuss which providers Mirax uses for their games. They use the services of various different game providers who have their own rules and regulations about country availability. This is based on Geolocation. When I logged in using my Geolocation in the USA, I had the offering of a limited 32 providers, however, when I changed my location to South Africa I had the option of over 50 providers with a bigger variety of games. Once again we see some game providers, such as 1spin4win, not notifying us if the game is not available in the location, where others, like GameArt will give you an error message stating the game is restricted for your area.

Coins and Payments

Mirax is a hybrid casino which means it allows for Visa, Master Card, EFT, Interac, Neteller, Skrill, Mifinity and Crypto currency deposits. For the USA players, I would strongly suggest strictly using Crypto Currencies to deposit with as I found when accessing games it would ask for verification before I had made a deposit. Once I had deposited using BTC that verification process fell away and I was free to play as I pleased. Making a deposit and processing a withdrawal were both easy and seamless processes. They do ask you to verify your withdrawal address before paying out, so keep an eye on your mailbox when you process that withdrawal. I do appreciate the verification request though as we all know how complicated manually typing in the BTC address can be at times, especially when the adrenaline is up from making a big win. This assures you are sending the funds to the right address, and that you will get your well earned monies.

These are the easy steps to making a deposit:

1. Click on the big green “Deposit” button in the top right hand corner

2. Select the deposition method you wish to you - I used BTC

3. Scan the QR code or enter the address in your Crypto Wallet

4. Enter the amount you wish to deposit on your wallet and click send

5. Select whether or not you would like bonuses - I did not use bonuses

6. And done!

You can expect your deposit in your account within 3 - 5 minutes. I am very happy to see that the address used is your personal address so you can mark it in your wallet and keep using that address which helps when you want to make another deposit. 

These are the simple steps to making a withdrawal:

1. Click on your Avatar at the top right hand side, scroll down to Balance (picture below)

2. Click on Withdrawal

3. Enter the amount you wish to withdraw. Take note - it is in uBTC so be aware of your conversion when processing the withdrawal. It is automatically filled with the maximum amount you can withdraw, and if you insert an amount that is not available you will receive an error message.

4. Enter the address found in your wallet under “Receive” 

5. Click the green Withdraw button

6. Head to your email inbox and confirm the withdrawal - you are also able to change the address from this email if it doesn’t look quite right. And that is it. 

You can expect your withdrawal within an hour - if no other problems come up, but their support is sure to get in touch with you in this case.

Customer Support

This was not a good area for Mirax Casino unfortunately. When I initially started reviewing this casino, Live Chat was not available. I had to send an email to get clarity on the VIP Program. The response I received, 97 minutes after my initial request, was relating to the welcome package and mCoins Exchange, which I didn’t even ask about. I then responded stating this, and received a similar response relating to something I didn’t ask about. I then returned a day later to see that a form of Live Chat was available, or not. The icon was there, but there was no one available for me to chat to initially. It then advised that I send an email and await a response. I opted not to go down this road again so I waited for a Live Chat operator to return to me which took a surprising 10 minutes. It didn’t go too well after that either as the responses took a long time to receive and after a few follow up questions I finally got the answers I wanted regarding the VIP program. The operator was pleasant enough but the response time and lack of understanding with the initial question is alarming in both Live Chat and email support. 

Geos and Languages

The only countries that stick out as not allowed are the Netherlands, the UK and USA. Australia, Canada and even Malta are accepted at this casino. Keep this in mind when using your VPN to access this casino. It seems this casino is only available in English as I was unable to locate any other form of languages anywhere on the site or in other research conducted. 

Platform Compatibility

The mobile variant of this casino is remarkable. It looks, feels and works exactly like the web version. Both landscape and portrait versions are equally good and it functions exactly as the web version so you won’t need to scramble to find anything. As you saw it on your PC or Laptop is how you will see it on your phone. There is an option to save a shortcut to your homepage which mimics an app but it is simply a shortcut link to the mobile casino.

Website Response Time

As expected, the response time is slow, even with cookies and historical data. They are new in the game and I am sure they will develop the skill as time goes by. The mobile version is also quite slow to respond, but manageable.

Security and Community Reputation

Once you have registered your account you are required to verify your email address. You have the option to add 2FA under your profile, but that seems to be the extent of their security measures. 

Quite a mixed bag of reviews out there in the community though. Trustpilot has 50% 5 star reviews with the other 50% being 2 and 1 ratings. There are some scathing reviews on CasinoGuru especially highlighting their customer support, as I did earlier. AskGamblers seems to have had more luck with the casino than others, but again, very mixed reviews. On Bitcointalk.org we have Mirax listed as a good alternative for Stake.com, but not much more information beyond that. 

Alternatives

A simple alternative to this casino would be ones with better support as this seems to be the biggest thorn in their side at the moment.

• Pirate Play Casino: one of the best Support teams I have ever interacted with

• BC.game: various languages in support available, and 24/7 via email and live chat

Conclusion

Mirax is a new casino, we have discussed this, and they do have quite a way to go, but if you put their support issues and one or two other minor quirks aside, it is a fun and entertaining online casino. In my opinion, not the next best thing. We have seen other newer casinos doing better in terms of RTP and going that extra mile which really divides online casinos these days. The VIP Program, once I eventually understood it, is quite enticing and encourages one to easily become a Whale. As we always say, start small and work your way up, I had a good time and can only hope you do too.