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Why you can't cashout?

Tristyn by Tristyn · November 2, 2022

Not being able to cash out after a big jackpot is a complete turnoff.  Often it's the player who’s simply addicted to the rush, and can’t wait for more…so he just spends the funds and loses it… But for many, you’re probably trying to withdraw your funds and the casinos are just not sending it through! So how did this happen?

Okay, so you made a big win, and you are looking to withdraw? What an amazing feeling! But the casino is declining your withdrawal? We’ve been there, and what a frustrating feeling! Let’s go through several of the factors that could possibly be stopping you from withdrawing.

Network Congestion 

Transactions on a blockchain network are generally processed within a few seconds to several minutes. However, the networks can sometimes be congested, which will inevitably slow down the transaction speed.

Casino’s take on the crypto transaction fee usually… so you won’t be receiving any funds under a high priority fee. Sadly you’ll need to sit back and relax.

Technical Issues

Technical issues can become apparent at different stages of a withdrawal process. These issues can be a result of the casino’s software and platform failure or any issues related to the payment processor or banking system.

If the payment processor's server crashes or it experiences connectivity issues, it will prevent the casino from processing any withdrawals. While glitches and bugs in the casino's software will affect the functionality of the website. 

Furthermore, crypto casinos frequently experience downtime due to route maintenance, which impacts their ability to process payments. For most of these cases, it’s best to call customer support and get this issue sorted.

Have you met the wagering requirements?

Every bonus, and deposit with some online casinos, has a wagering requirement which is put in place to prevent big money being withdrawn from the casino without limitations.

Some casino’s implement a Deposit wagering limit, for instance, you’ll need to spend 100% of your bets in order to withdraw. So if you deposit 1K, you’ll need to wager atleast 1K to withdraw it all. This info should be visible on the deposit page, or under the casino's T&Cs.

Then you get the Bonus limits. This is to protect the online casino from not making any sort of return; it also gives you a goal to achieve, making that win just a little bit tastier. But… if you haven’t met it, you’ll need to take on a couple more risky moves.

Most online casinos will have a “Bonus” page under your Account Information where you can check exactly how far you are in achieving your wagering requirements. This helps in viewing the goal as achievable and gives you a comprehensive view of how many more spins or hands you need to manoeuvre before getting your Big Ticket.

Before taking up any sort of bonus, whether it is free spins, a match bonus or even a comp from the VIP hosts, we suggest checking the wagering requirements and determining if they are manageable. As you’d expect, it’s often some ridiculous expectation.

You also have the right to ask if there is a maximum withdrawal amount on the bonus you are receiving. Some casinos cap the withdrawable funds when using a specific bonus, even if you have made a deposit to receive that bonus. We have always looked, and still look, for ways around wagering requirements, and it’s simply not possible.

The easiest way to overcome the wagering requirement is trudging through them and clearing the bonus completely. Another handy hint here would be to check what the wagering contribution is for specific game types. Games of luck, like Slots or Scratch Cards will generally give a higher contribution than games of skill, Poker and BlackJack for example. 

Have you met all the wagering terms and conditions?

There are also certain terms and conditions within an online casino which would possibly prevent you from being able to withdraw. For example, in the EU you are not able to bet above €1 per round, and you can’t play on more than 4 tables at a time. These are very important when it comes to your withdrawal review and you can bet that the casino you are playing will go through your bets placed, games played and frequency with a fine-toothed comb and it would be wise for you to read through your casino’s terms and conditions.

Have you completed the Security Checks and Submitted your KYC documents?

So first things first, what is KYC? It stands for Know Your Customer. It is a set of documents that the casino is required to ask for, as per the regulators. These documents prevent problem gambling, underage gambling, identity fraud, and of course, money laundering.

Your typical requirements are:

  • A formal form of identification, such as a Driver’s Licence, ID or Social Security card

  • Proof of address in the form of a utility bill or bank statement,

  • Proof of bank account, again, a bank statement usually suffices.

Some casinos also verify email addresses and IP addresses on registration, which will not require any form of intervention from your side. There may be additional requirements from specific casinos, but you will be notified on withdrawal, so read through their withdrawal confirmation emails for more information.

Have you provided the correct withdrawal information to the casino?

There is nothing worse than having the casino coming back to you telling you your banking information, or your Crypto address is not correct! It really takes the excitement and steam away from your momentous win. Before you get a-spending, double check that everything is put in the correct blocks with the correct information.

Do you have a duplicate account?

It happens there are so very many similar-looking online casinos and it is not always possible to keep track of exactly who you have already registered with. Almost every single online casino will give you a “red flag” if you have more than one registered and played on account with them. This will undoubtedly cause delays and possibly rejected withdrawals. We suggest you keep a digital notebook of where you have already created accounts and their basic credentials.

For security purposes, we don’t suggest you put your passwords in an obviously visible place, and there are other password-protected applications you can use for these. Even a simple Excel document can be password-protected. If you are of the more old-school family, a simple journal or notepad would work if you keep it safely under wraps.

The reason casinos are opposed to players having duplicate or multiple accounts is to prevent welcome bonus abuse and casinos will inevitably ask you to close the others and keep one of the accounts open. It is at their discretion which account will remain open based on their specifications, so keep your hand on the pulse with these accounts. It is easier to only have 1 account open and stick to the casino’s rules than battle it out with their already strategically set up rules.

Are there daily/weekly/monthly withdrawal limits?

It has been seen on certain online casinos that there may be restrictions based on certain time frames. These limits have been known to change depending on Tier status as well, with limits increasing the closer players get to the casino’s VIP Tiers or Status. You can contact their Support Team, or take a scroll through the casinos terms and conditions for more thorough details regarding this. 

Has a time limit been set for your withdrawal?

Most online casinos allow you a pending period for your initial withdrawal. This gives you time to collect all the required documentation and ensure there aren’t any other outstanding requirements that they may have in their arsenal. Again, take a look through their terms and conditions as well as the withdrawal confirmation email you may have received to ensure that all checks and balances have been met. This will help with speeding up the withdrawal process, and show the casino you mean business.

Have you been using location altering software, such as VPN, on your casino account?

As there are many countries around the world where online gambling is frowned upon, using a VPN is a good work around to access some online casinos. However, when the casino starts reviewing your account and the specifics of your withdrawal, the VPN flag is a game ender. It will discredit all your other green check marks. It is better for you to find a good, reputable online casino which allows your country to play. The Crypto Currency casinos are more flexible with these requirements due to the anonymity understanding aspect of their setup, so take a look at that as an alternative option, but stick within their terms and conditions for a smoother withdrawal process.

Did you play at an unlicensed crypto casino?

Playing at unlicensed or sketchy casinos comes with a potential higher risk of experiencing problems with withdrawals. This is mainly due to the fact that unlicensed crypto casinos operate without the proper oversight and regulations required by licensing authorities.

The lack of enforceable regulations opens a gateway for unlicensed casinos, which could result in inadequate systems in place to effectively process players withdrawals.

What happens if a casino can’t pay you?

At the back of every player’s mind is the thought of what if the crypto casino can’t pay me? Well, this is a frustrating experience and negative situation for players to be exposed to, however, there are several things one can do.

The first step for any player who hasn’t been paid is to check the terms and conditions of the casinos, particularly the clauses which deal with withdrawals and payment processes. Usually the terms and conditions will explicitly state what will happen if the casino is unable to pay you.

The next step is to contact customer support and expressly state your situation, the reasons that were provided for the inability of the casino to process your withdrawal. Keep records of all the back and forth communication between the customer support agent and yourself, this may be needed further down the line.

If customer support is still unable to assist your withdrawal request, you can now take to social media platforms and share your negative reviews with supporting documents.  Websites such as BitcoinTalk and Trustpilot allow disgruntled users to express their concerns about casinos, their inability to pay players in particular. 

This should lead to most casinos addressing the issue with hast, as the majority of online crypto casinos are worried about maintaining a good reputation. 

Should the bad reviews be in vain, you can always lodge a formal complaint against the casino to the applicable regulatory authority, in a hail mary attempt to be paid.

How to avoid experiencing withdrawal problems at crypto casinos? 

In order to avoid experiencing the unpleasant feeling of being unable to withdraw your winnings from an online crypto casino, there are a few tips you could follow.

  • First Verify Your Account: In order to prevent delays when you're ready to withdraw funds, the first step to do at any online casino is to verify your account.

  • Provide Authentic Information: Ensure the information you provide on registration is authentic. Use validated Identity Documents and provide all the correct details. If you’re careless with the information that you provide or make spelling errors it will possibly lead to your documents being rejected and cause a headache for withdrawals.

  • Avoid Using Multiple Accounts: From the onset, crypto casinos have specific terms and conditions which need to be complied with. One of the most common prohibitions listed under a crypto casinos T&C’s are that players may use one account. 

  • Avoid VPN Usage: The use of Virtual Private Networks (VPN’s) are frequently prohibited by crypto casinos, it’s therefore best to refrain from using them at all costs.

  • Only Use Licensed Casinos: Licensed crypto casinos are required to adhere to standards of the regulatory authority and therefore protect a player from being scammed out of their winnings.

  • Check Withdrawal Limits: Before making any withdrawals, check the limits applicable to the casino.


In conclusion, we all want to win, and we all want our winnings quickly and easily, no fire hoops to jump through. Checking off the list above will help you get through this process easily and effectively. Use the terms and conditions as your arsenal not a deterrent. They are there to protect you as well as the casino, even though it might not look like it on first read. Don’t let these guidelines stop you from having a good time, they are not changed very often, so a quick read on registration will get you through.