First impressions & account setup
Given it was launched so recently, we expected FreshBet to look modern and we were right. It uses a combination of black background, yellow and white font and some yellow details. The interface is slick, easy to navigate and find the game or page you are looking for. In the meantime the panel isn't too much for the eye so it's easy to have it open while watching a football game for example. The games load quickly and it's easy to filter by type or game provider. We particularly like the Mini Games section where you can find crypto themed games like dice but also other fun options like Dino or Teleport.
So FreshBet might be a hybrid casino but it's evident that the team behind it understands cryptos and their differences. One small detail we also liked a lot is the bonus history or status button next to the deposit where one can see the active bonuses on their account or check past history. Pretty convenient considering that often players aren't really sure if they are wagering bonus balance or cash and prevents them from careless play. Another nice detail is the turn off button where with just one click you can exit the casino. Great feature both for irresponsible play and also for lost bets from 90th minute goals.
The registration process is as smooth as expected. The player has to fill in their full name, email, phone number, date of birth username, country based and currency of choice and naturally password. Then they click register and that's it. No email confirmation is required although we must stress that FreshBet has a KYC policy in place meaning sooner or later players who wish to complete a withdrawal will have to prove their identity mainly to disallow players from unaccepted territories.
Promotions
Starting with crypto, FreshBet offers a 155% deposit bonus up to $500 for those depositing with crypto. To trigger the bonus a minimum deposit of $30 is required and the wager requirement is x40 which is above average but we have seen worse. To cash out you must cover it within 30 days and make sure to not place a bet over $10 or your winnings will be voided. There is also the standard welcome offer which is 100% up to $1500 broken down in three separate deposit match offers. Interestingly the wager requirement in this case is lower, x30, and the minimum deposit requirement to trigger the offer $20, also lower. So depending on the currency of your choosing you get to choose between a more generous offer with stricter terms versus a less generous offer with easier terms.
Apart from the currency of your choosing, depending on the type of your game, casino, sports, esports, you can adapt the welcome offer. For sports the welcome offer on FreshBet is a 100% deposit match up to $500 with a x20 wager requirement and a $20 minimum deposit requirement. The exact same offer applies for esports too just make sure you activate the one you want. There is also the 3+1 Freebet offer where as you can imagine you get a free bet for every three bets you place with over 1.4 odds.
Lastly, the aforementioned offers are supplemented with a weekly 10% loyalty bonus which in essence is a 10% cash back but with a x45 wager requirement it's not exactly cash. Not bad at all though considering FreshBet's odds and game providers' availability.
Games
FreshBet's game offering is surprisingly rich and caters for all player tastes. Despite focusing more on its sportsbook, its casino and live casino have available pretty much all types of games including slots and video slots, sic bo, baccarat, poker (all types), roulette, blackjack and specials like Monopoly, Deal and Who wants to be a Millionaire. On top of that we were happily surprised by the new Mini Games category which in essence is FreshBet's version of crypto games and it includes classics like Plinko, Dice and Hilo. All games are from well known providers so their design and most importantly gameplay is exciting but smooth; in a couple of words, pretty great.
FreshBet's sportsbook is superior to its casino product. On the left sidebar are the necessary filters for the player to find very quickly the game or games they are interested in. While there is a separate eSports section, in the sportsbook eSports are included but with less betting options. If you are interested in eSports it's worth checking the respective as it is adapted to that type of game-play. There is also the similar Virtual Sports section adapted to this third type of betting. And as if that wasn't enough, there is a fourth Racing section adapted to motorsports enthusiasts. It is evident that FreshBet has a very well equipped sportsbook which is also adapted to different types of people showing the effort the owners have put into creating a comfortable gambling environment. Overall, FreshBet's sportsbook has nothing to be envious of by known sportsbooks like BWin or BetWay. The view type can be switched from European to Asian and the odds type from decimal to American and Fractional. Players can choose their favorite teams, create their coupons, schedule bets or watch them live.
Coins & payments
FreshBet has set up a payments environment which many of the top considered crypto casinos would be envious of. Players can deposit using a popular fiat payment option like MasterCard, Visa, Revolut, Neosurf or Safetypay. The available cryptocurrencies are Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dash and Ripple. For withdrawals specifically, players can also use Monero and USDT to make it easier either to hide your winnings or easily convert them to fiat. The choice is yours.
Unfortunately, withdrawals on FreshBet can take a while. While cryptos can be processed within only a few hours, on average the withdrawal time frame is 24 to 72 hours which is pretty long considering some crypto casinos can send you your winnings withing 10 minutes. Also, because of regulation the operator will verify your identity before withdrawal. So make sure you have the necessary documents available (any accepted ID form really) and to be playing from an accepted geo as otherwise your winnings will be voided and in the best case scenario you will receive your original balance back.
Customer support
The way players can reach the customer support team are email and live chat and both are very quick to respond. On top of that there is an official FreshBet discord channel where players can discuss both between them but also with the casino's staff and share problems they might have. We always encourage players to use such group chats avoiding possible newbie mistakes. The languages FreshBet's support is available are English, German, French and Russian.
Geos & languages
As with most brands operating under the Curaçao umbrella, FreshBet doesn't accept players from Israel, the US and all its territories, France and all its overseas territories, the Netherlands and similarly its overseas territories, Burma, the Ivory Coast, Cuba, Congo, Iran, Iraq, Liberia, North Korea (maybe Kim can), Sudan, Syria, and Zimbabwe. VPN usage while not supported isn't condoned from the casino so it can be used from players wishing to try specific games if needed but not to bypass the geoblock.
The languages the platform is available on are English, German, French, Russian and Brazilian Portuguese.
Security & Community reputation
First, the Curaçao license FreshBet holds adds to its security. That combined with the SSL encryption means hacks are pretty impossible. However, the owners of the brand understood that to stand out in this very competitive environment something more is needed especially to lure the online community. So they decided to partner with major gambling portals adding much more to FreshBet's legitimacy than an MGA license.
Alternatives
Three hybrid and crypto casinos we recommend as alternatives to FreshBet are
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22Bet is equivalent if not better to FreshBet. In both cases their sportsbooks are supreme combined with well equipPed casino products and different payment options to suit everyone's needs. Our verdict is that 22Bet's traditional sportsbook is better equipped while FreshBet makes up with better eSports, Virtuals and Racing options.
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Black Lotus because while it doesn't offer such a rich sportsbook, it's another hybrid well equipped casino allowing VPN usage.
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Lastly, our pure crypto pick of the list: Roobet because to put it simply it's the crypto version of FreshBet.
Conclusion
In concluding FreshBet is a nicely built and designed hybrid casino which will cover the needs of all players at least for the short run. It has all the casino games and betting options players need combined with numerous and convenient deposit options. But despite all its gifts, we didn't find something to "make us fall in love".
