When you open up Respin Casino, you are welcomed by a colourful, simplistic casino which doesn’t give you too much information about itself. The color scheme they have gone with is purple and gold with highlights of warm contrasting colors.
Once you click “Play Now” the Respin Casino world opens up and you can see more of what there is on offer.
Here you will see all the games they have on offer and how to register at the casino. The casino graphics and icons are well made and very cute to look at.
Account Setup
To sign up, all you need to do is click on the golden “Sign Up” button and insert your username, email address, password and you can choose which currency you would like to play in.
You will need to confirm your email address in the inbox using the link provided. Once that is complete you are ready to go.
Promotions
Respin Casino has a generous tiered welcome bonus to get you off the starting line.
You are able to claim the bonuses after making the deposit by simply clicking on the “Activate” button once your deposit has been successfully completed and the bonus will automatically populate in your account.
They also have other promotions running, such as:
This is only valid from the fourth deposit using Cryptocurrency specifically. You can only claim one bonus at a time, so in order to claim your 50% bonus on the deposit, you will need to have completed any requirements for previous bonuses first.
Respin Casino does not have a VIP program of any kind, and not even a hint of one potentially coming in the future, so if you are a Whale or even a potential Whale looking for a rewards program, this is not the place for you unfortunately. There is not even so much as a loyalty program or points accumulation which we are so used to seeing with online casinos these days.
Games
Respin Casino offers a variety of games ranging from provably fair Crash games to table games, and virtual betting. They only use the service of 20 service providers, but since Respin Casino is new in the game, I am confident it will acquire more providers as time goes on. The only thing I found disappointing about the games they offer is that you can’t even take a look at games if you don’t have any funds in your account. Respin Casino has created a fun filter with really fun icons where you can search through the following categories:
The Virtual and Betting tabs both take you to one place, which is slightly confusing, but nonetheless, here you will find all the latest sports you are able to bet on. This includes Football League, Greyhound Racing, Horse racing, Speedway Racing and Motorbike racing.
Coins and Payments
As this is a Crypto specific casino, you can only deposit using the following coins:
The great thing about this casino is that the minimum deposit amount is only roughly $4 so it suits any budget. There is a transactional limit of up to $1000 though. I opted to deposit BTC with Respin Casino. The network fee was a staggering $25 to send though, which is quite hefty for a smaller deposit though, so keep an eye on that! My deposit took roughly 2 minutes to arrive into my account which accounts for the exorbitant fee, but I would have liked to have seen an option for a slower deposit with a lower fee.
In order to process a withdrawal, you will need to verify your account through Customer Support, which is not available 24/7 (we will discuss this in more depth later in the article) so that causes a major hiccup, but I will push through.
I was not able to make a win to process a withdrawal, but doing some research I have found the following:
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The minimum withdrawal amount is €20.
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There is a daily withdrawal limit of €10,000 per transaction or day.
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There are certain methods which are limited by certain countries.
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Withdrawals have the potential to be paid out immediately, however, if there is additional review required it can take up to 3 days.
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They do state that in extremely rare cases there may be a 14 day process time, but you will be informed accordingly if you are the lucky winner of this bounty.
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KYC will be required in specific instances, but they are not very specific about that in their terms and conditions.
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Your withdrawal will be paid back to the method you used to deposit with, so keep that in mind if you are looking to withdraw to a different coin.
Customer Support
The customer support team is not available 24/7. There is no indication on the site when they are active. I have returned to live chat 3 times over a 6 hour period and there has not been any response at all.
I sent an email as suggested and it has already been 6 hours and I have not yet received any response. This is a big issue especially since you are required to verify your account through customer support before being able to proceed with any sort of withdrawal.
There is a Telegram channel which is more for promotional purposes and you won’t be getting support from there. They have an X (Twitter) account which is also purely promotional as the reply function and messaging functions have been disabled for the account.
Geos and Languages
Respin Casino is available in the following languages: English, German, Italian, Turkish, Spanish, Polish, Russian, Ukrainian, Czech, French and Vietnamese. Live chat is available only in English and Czech.
Another really tricky thing with Respin Casino is that they don’t explicitly state which countries are not accepted in the terms and condition, but after some VPN tinkering, I can confirm that USA and the UK are not allowed to play, and you receive the below error when trying to open the casino up from those countries:
I went digging around the FAQs and saw that they have confirmation of this fact listed there instead of the terms and conditions, which I found curious.
Platform Compatibility
Although Respin Casino may not have an app yet, while playing on the mobile version of the casino, I found it is as functional using the mobile site as it is the normal browser version.
I also noticed that if you are the browser version and the mobile version at the same time, one version will log you out, which is a great safety precaution in case you are in a different location to your usual gambling spot and someone tries to log you in.
Website Response Time
The casino site itself runs sluggishly. It takes quite some time to open certain pages, like games loading, and when you click on a link for something like the terms and conditions, it immediately opens in a new tab. You can land up having 6 tabs open before you even get going if you want a thorough overview of the bonuses and the terms and conditions that tie everything together.
Running the website through an authorized web performance tester and it received a dismal rating with insufficient caching settings in place, so every time you load the site it will be as if you are loading it for the first time. This can make up for the delayed response on new games and new links from the site.
Security and Community reputation
Respin Casino are quite sticky with their responsible gaming settings, and they use the Curacoa license and their subscription to Gamcare to enforce this. Also, the required verification and potential KYC request shows they are concerned about money laundering and other gambling related issues that arise.
When signing up with Respin Casino you are simply required to enter a username, email address and password. There is no 2FA setting or security questions in place to add security to the account, but they do not allow more than one instance of game play at a time.
Taking a look at the community reviews, they are content for the time being. They have warned to give the casino some time for it to establish itself though. The biggest red flag for the community at this point is the fact that support is not readily available, which I agree with. There is no information on our trusted source: Bitcointalk.org as it simply is too young of a casino for there to be legitimate feedback.
Alternatives
If you are looking for something more trusted and more reliable with support, we suggest you try out these casinos:
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Roobet: This all-in-one casino offers Crypto games, Sport betting, hybrid deposits and 24/7 Live Chat and community chat for all your needs.
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CryptoLeo: Only created in 2021, CryptoLeo has earned its reputation in the community for being anonymous and VPN friendly. It does not offer Sports betting but the slots and promotions it has on offer will not leave you missing the sports side of gambling.
Conclusion
The look and feel of Respin Casino really had me excited when I first opened it up. It is beautifully designed with great images and loads of colors to keep you interested. The bigger problems only start showing up when you get into it and start poking around. They do not openly provide information, you need to go digging, and it’s not because I want to be spoon fed, or for things to be super easy for me to find what I want at every single click, it’s more I had to put my “Web Dev” and “Marketer” hats on to find simple information, like restricted countries for example. The astronomical fees for each deposit left me with a bitter taste in my mouth, especially since the opportunity to even try break even never came around, or even hinted as a possibility, which I understand may not be the casino’s fault, but it definitely disappointed me. Also, the greatest way to grow a brand is to offer some sort of loyalty promotion or program, and that is also lacking here.
As usual, we warn of putting all eggs in one basket, especially here with their lack of responses on Live Chat and no other way of verifying your information beyond that. I will not be returning to Respin Casino any time soon, and suggest if you do like the really great look and feel, tread very carefully.
