The color scheme is a dark blue background with yellow/gold highlights and white and green contrasts. This color scheme is deemed as dark mode and if you prefer a lighter version of the casino, you can simply head to “settings” and change it to light mode which makes the casino background white.
I found the home page to be quite cluttered with so much to look at all at the one time. There are many categories to choose from and sections to investigate.
Account Setup
It is an in depth process to set up an account at Citobet. These are the steps I followed:
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Step 1: Click on Sign Up found in the top right corner
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Step 2: Complete the information requested. Email, Username, Password and phone number. You will need to accept the terms and conditions in order to proceed.
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Step 3: Once you have done that, you will need to enter your first and last name, date of birth, currency and the Country you are from.
On completion of registration, you are immediately sent to the deposit page, which is awkwardly blank. I had to move back to the home page in order to get out of that page.
Games
With over 3000 games to choose from, with a Sportsbook, Citobet definitely has a lot going for them. These games are neatly categorized as follows:
Sport
Citobet have a standard set up on their Sportsbook with the Top Competitions being the headliner. You can also search through the events or choose from the categories as laid out in the middle section of the Spotbook.
Some of the Sports you can choose from are: Football, Basketball, Tennis, Boxing & UFC, Formula 1, Snooker and many more.
On the far right side of the Sportsbook, you will find your Betslip, My Bets and My Orders. There are also a few recommendations for current slots that are hitting.
Live
In this section you will find sport matches that are currently in game. Much like the Sportsbook, you will find the games in the middle and the betslip and slots adverts to the right hand side. Currently there are Football, Basketball, Tennis, Ice Hockey, E-Sports, Volleyball, Baseball, Table Tennis and Cricket matches at play and this is updated live. While I was taking a look around, the games changed as the matches started or ended. This is a great feature to keep you up to date with all your bets and matches.
Casino
This section has a world to offer. You will find a running update of players currently playing and their winnings on the left hand side, their promotional banners running in the middle of the screen and towards the bottom are the games. Citobet offers the services of 65 game providers with the latest games and a few classics available to choose from. There are many sub-sections to choose from.
Here they are:
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Top: These are the current games which are hitting and being played frequently. They are on a rotation which updates every few seconds for you to view the offerings.
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New Games: You will be able to choose from one of the many game providers’ latest releases in this section.
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Crash Games: This popular crypto game has its own home here at Citobet. You will find many other provably fair crypto games here, besides simply Crash Games. There is HiLo, Scratch Dice, Plinko, Mines and other games.
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Jackpot: The games here have the “progressive” mechanics built into them which allows you to hit jackpots should you get the exact combination.
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Big Catch: These ocean themed games have all been brought to the surface in this section.
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Fortune: Luck be your Lady tonight with this well designed section where you might get your biggest win. Every type of lucky charm can be found here, from dogs to tigers, to lucky 7s and even Ganesha.
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Bonus Buy: The games found in this section hold the mechanic which offers you the option to purchase the bonus feature.
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Megaways: This area holds the games with the megaways feature which allows you to win in multiple ways and multiple directions.
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Egypt: These Egyption themed games which get you out of the sand and into the sunlight.
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Cito-Pet: This is the cutest area to play in with all pet themed games available in one place.
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Asia: Let the spirit of the east bring you luck in this section dedicated to lucky rabbits, pandas, dragons, phoenixes, samurai and more.
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Lotteries: Here you will find all lottery themed games, such as Keno, Bingo, Pachinko, Plinko and of course lottery styled games.
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Book Slots: This area homes all the book themed games. You can see anything from vampires to Vikings, there are a few fruity books and explorers too.
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Table Games: There are over 300 different types of table games on offer here. Blackjack, Roulette, Sic Bo, Jacks or Better, Baccarat, Poker and even Dice games.
Live Casino
Here you have the choice of Live Dealer games provided by the best in the industry. You can choose from Roulette, Blackjack, Game Shows, Baccarat, VIP Tables, Poker and Dice.
Virtual Sports
This section is available to click on, but doesn’t bring up any games. I was expecting to see Horse or Greyhound racing, but it just routes me back to the Casino section. It may be a jurisdictional issue, but there is no error message available to me to confirm this.
Promotions
There are currently 10 different promotions to choose from, I will only be giving you a taste of what’s on offer.
Welcome Packages
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Casino: For your first deposit of $10 or more, you will receive a 100% match bonus up to $100. The wagering requirement is 30 times the deposit amount received and is valid for a 30 day period. Wagering on this bonus can only be done on casino games, any other games played will not count towards the wagering.
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Sports: Deposit $10 or more and receive 100% match bonus up to $60. The wagering requirement is 5 times the deposit amount and needs to be completed within 30 days. The minimum odds for qualifying bets is 1.50. The maximum bet while wagering is $30.
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Crypto Welcome Pack: This three tiered match bonus pack is exclusive to crypto coin deposits: First deposit of $10 or higher using crypto coins will get you a 100% match bonus up to $100. Second deposit of $10 or higher using crypto coins will get you another 100% match bonus up to $100. Third deposit of $10 or higher using crypto coins will get you a final 100% match bonus up to $100. The wagering requirement for these bonuses is 40 times the deposit plus the bonus amount received, and the maximum withdrawal limit on this bonus if 5 times the initial deposit amount.
Free Spin Days
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Tuesdays: If you turnover $100 on Egypt Slots, you will receive an extra 20 free spins to enjoy. You will need to contact live support in order to receive the spins.
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Fridays: If you turnover $100 on a selected game from the provider of the month, you will receive 20 free spins to enjoy. You will need to contact live support to receive these free spins.
Cashback Days
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Mondays: If you play Aviator on Mondays, you will receive 10% of your losses in cash back the next Tuesday.
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Thursdays: If you Play Mines on Thursdays, you will receive 10% of your losses in cash back the next Friday.
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Saturdays: If you play on Live Dealer on Saturdays, you will receive 10% of your losses back in cash the next day.
All cash back has a minimum of $10 and you will need to contact Live Chat to receive your earnings.
VIP Club
The VIP Club is by invite only. There are no specific goals to achieve instead you will be contacted by the VIP team if you qualify. You are able to contact the VIP team using this email if you feel you should qualify and they will respond accordingly.
Coins and Payments
This hybrid casino offers many different ways to make deposits and withdrawals. The Fiat options available are: Visa & MasterCard, Bank Transfer and Pay4Fun.
The Cryptocoin options are: USDT (TRC20), BTC, TRX, LTC, BCH, DOGE, ADA, XRP.
The minimum deposit amount is $10 and the maximum deposit amount is $10 000. The minimum withdrawal amount is $50 and the maximum withdrawal amount is $10 000. There is a note stating that your withdrawal will need to be to the same method (or crypto coin) as your deposit so be sure to use a wallet or method which is easily accessible to you.
In order to make a deposit, you simply need to click on the green Deposit button and you will be taken to the relevant page.
Once there, you can select which crypto coin you would like to use to deposit with, and it will generate a unique depositing address and QR code for you. You will simply need to copy that through to your wallet and it will automatically complete the amount you wish to deposit as well as the address. Quite handy since usually when scanning these QR codes you will still need to insert the amount.
To process a withdrawal, you will need to head to the same section of the casino, and instead insert your wallet address.
Withdrawals do take roughly 48 hours to review and to become available in your account. Do note if you use Fiat options, you will be required to provide KYC for withdrawals.
Customer Support
Citobet offers live chat in Brazilian Portuguese only. If you are looking for support in a different language, you will need to send an email to [email protected]. They assure you it is available 24/7 via this channel. The casino is available in English, Brazilian Portuguese and Finnish. There is a Facebook page, Instagram page and Telegram group chat available for you to use, but you will not be receiving any forms of support through these channels.
Geos & Languages
These channels are also only available in Brazilian Portuguese.
There is quite a long list of countries not allowed to register and play with Citobet. Among these are: Australia, France, Netherlands, U.S.A or the U.S.A dependencies and United Kingdom.
Site Response Time
I found the website to be rather laggy, especially on first sign in and when trying to move between categories provided. The images took quite some time to load up and then some were broken when they eventually loaded. I ran the casino through our trusted web page analyzer and they agree with me scoring the webpage the lowest possible score. They stated that the server response time was excessive based on image sizes and quantities.
Platform Compatibility
Citobet has a mobile app version which can be downloaded to your phone.
You can still play on the mobile platform if you are not happy to download this app using the provided APK. I was given a “this may not be safe” warning, however, I downloaded the app nonetheless. I noticed quite a few issues with the translations on the app. Since the crypto casino is targeted to BRZ PT players, the app was created in that language first. Also, when you initially open the app, you are still suggested to install the app. Functionality wise though, it works well. The response time on the app is a whole lot better than the Google based version I was using earlier.
I do suggest using it in landscape mode as it opens up really well and you can access more icons easily this way.
I also noticed though, in landscape mode a few of the promotional images don’t quite fit right. It seems the app or the mobile version is still a work in progress for this young brand.
Security and Community reputation
When creating an account you don’t have any restrictions with how strong your password needs to be. There is also no 2FA option available so the security of your casino account is your responsibility entirely. You do have the option to update your password, but that is it. There is also no anonymity with this crypto casino since they ask for a heap of personal information up front. The community is still trying to figure this young casino out. There are some high scores in terms of game availability, but then they are knocked down for trust issues. There are quite a few notices regarding the delays with paying out as well as the translation issue I mentioned earlier. Since this is a new casino, there is no information or accusations on Bitcointalk.
Verdict
Citobet is an interesting new casino. There are quite a few things I picked up which really deterred me from them, the limitations in terms of live chat and the translation issues on the app are big ones for me. The high minimum withdrawal requirement also turns me off, especially since you can deposit small amounts, but not withdraw small amounts. There is very little information regarding the promised perks of the VIP Club. Look, they are still young and there are many items of work in progress. When it comes to crypto gambling, this wouldn’t be what pops up first in my head. We see many young crypto casinos blossom into wondrous casinos, and I hope Citobet has that opportunity. If you are looking to play at a young casino, and can speak the language targeted, I absolutely recommend this casino.
Alternatives
For casinos with a bit more age behind their names and more trusted with crypto gambling we suggest you try:
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BC.Game: This casino started in 2017 and offers crypto games, sportsbook and really fun bonuses.
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Winz: With 5 years under its belt, Winz offers over 7000 games, 24/7 Live chat and a really fun VIP program.
