Account set up
When initially opening up the casino, there is an error stating that players from the USA are not allowed. Head off to the VPN to find a different region to choose from. Once you have selected a different region, you are welcomed by a red, white and black well set up lobby. At first glance, Chipstars has it all. Casino, Sportsbook and Live Casino. There are many promotions for the Casino and Sportsbook.They confidently show their accolades on their homepage which shows they are socially aware which is a good indicator.
They boast a 30 second registration process, so let’s give it a test…Yes, it took about 30 seconds, I agree. However, you are required to include a phone number, date of birth and email address for the sign up to be completed. Without this, your account will not be set up. I have not received a verification attempt through email or text to continue the setup though.
Promotions
Their welcome offer is up to 250 free spins on your first deposit, with no wager required. It is a staggered promotion and the higher your first deposit, the higher the free spins you get:
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40 free spins for a 20 USD deposit
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100 free spins for a 50 USD deposit
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250 free spins for a 125 USD deposit
Chipstars also offers weekly cashback and a rakeback on specific purchases made. They have a pretty decent VIP program which offers tailored support using Telegram/Whatsapp and also state that as a VIP you will be invited to exclusive events.
Games
As I mentioned earlier, they have over 6000 games from 62 different providers to choose from. This is a very healthy and generous offering of slots, sportsbooks, table games, virtual and crypto games. Their Sportsbook is easy to understand and the Bet slip service they offer is fully customizable which helps with keeping track of where your bets and placings are currently standing.
Customer Support
They offer a 24 hours Live Chat, however, when I originally tried contacting their Live Chat there was no response after 5 minutes and it prompted me to contact them via email. It took just under 2 hours for them to respond via email, but it was a full and comprehensive response with all the information I required to resolve my query. They do offer a Telegram Community which so far has been operated by a bot with no human interaction seen for a few days.
Geos & languages
They offer language support in English, German, Italian, Serbian, Croatian and Portuguese. They have been known to use automated translators (such as Google Translate) for some interactions. They strictly do not allow the USA, France, Italy, The Netherlands and Singapore to play with them, and will block or ban any account they deem associated with these countries.
Coins & payments
They have such a wide variety of depositing methods available. They are region specific though so you will need to check the methods depending on the region you are in, or choose to be in with your VPN sign in. They offer 14 different cryptos, MasterCard and Visa card deposits, web wallets and bank transfers. You are not at a loss for options for purchasing.
Security and Community reputation
Your account is your responsibility from the registration point. They don’t offer any additional security layers over and above the username and password credentials. On the Chipstars website, they showcase reviews from famous affiliate websites who in their own right have great reputations for honest reviews. All three have good and bad reviews, averaging a score of 4.1 out of 5 overall. Looking at other review sites, such as Trustpilot (4.2) and bitcointalk.org they are looking really good in terms of community reputation.
Alternatives
Chipstars offers it all… except anonymity. If you are concerned about this, but want the benefits of the huge variety of games we suggest you try the following casinos:
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Bitcoin Video Casino - this is a 100% anonymous casino tailored for the US market
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TrustDice - this casino offers sportsbook, casino and anonymity
Conclusion
For an overall well rounded casino, Chipstars is a really good player in the community. They check all the boxes, and are definitely leading the pack in terms of social visibility and variety of games. They hold lots of events and tournaments which will keep you coming back for more. I will definitely keep an eye on the growth of this crypto casino as it is progressing swiftly, especially as a young brand.
