Once you open the web page you can already see that their main focus is fun and entertainment. It is colorful and attractive from the get-go. As the name states, there is a red star in their logo, which contrasts well with the black and white text settings they have everywhere besides their imagery and promotions.
Account set up
There is a very simple registration process, with simply entering your email address, then selecting a username. Password is next on the registration process. You will then select your currency. They accept Fiat and the top 5 Crypto currencies so there are choices. USD is not an accepted currency. You will receive a verification email which grants you 20 free spins, which you can opt to not use.
Once you have registered successfully, you are immediately prompted to make a deposit. They also offer a tailoring facility on registration which helps you see more of what you would like to play which is a nice new technological addition to the casino feel. It’s like choosing to sit in the Black Jack area of the land based casino instead of the slots area, but in your own home.
Promotions
There are many promotions running at any given time, from game specific promotions to tournaments. It is a constant flurry of promotions and free items. They have a standard tiered first deposit welcome offer package of 100% up to 1 BTC which gives you 180 free spins with it. These free spins are staggered over 8 days, 40 on day one and the difference over the next week or so. The second deposit bonus is 50%, third is another 50% and fourth is 100% all up to 1 BTC.
They also have a Monday reload bonus, Wednesday free spins and specific game related tournaments and promotions in between. Each bonus has a 40 times playthrough and there are maximum withdrawal limitations of $100 per free spin withdrawal, keep that in mind when being given these generous offers.
Games
BitStarz boasts over 4400 games from 29 different providers, including in-house games from BitStarz Originals and provably fair games. There are currency restricted games within their offering, you are warned about this when selecting the currency. They do not offer Sportsbook, however they do have a different style of game where you can wager on a live streamer who is already playing in the casino.
Coins and payments
Your withdrawal is strictly paid to the method you purchased in, so if you purchased using Skrill, for example, your withdrawal will be paid back to your Skrill account. They have stated in their terms and conditions that they endeavour to pay out withdrawal within 1 hour, however this cannot be guaranteed. They offer 5 different Crypto Currencies, and 10 different Fiat currencies, USD not being one of them.
Customer Support
BitStarz offers a 24 hour Live Chat facility which is filtered through to an agent by a bot, so you will need to select your topic of chat in order to be routed to the correct agent. They also offer an email service which will allow you to contact the support team via email as well.
Geos and languages
This casino operates in almost all countries, their game suppliers are where the restrictions lie. NetEnt for example will not allow play from the USA, but you can still play with BitStarz with other service providers. They offer 5 different languages, with English being the priority language based on my location.
Security and community reputation
Although they use a standard set of login credentials, username and password, you do have the option to set up 2FA authentication which helps with the security of the account. They do not share any of your information with any third parties. According to Bitcointalk.org, BitStarz has a reputation for withholding withdrawals and changing the rules as they feel fitting.
They are responsive on this platform though, which shows a sense of integrity being held with the BitStarz camp. TrustPilot has a community score of 4.3 overall with 74% being 5 star ratings (at the time of this publication). Going through the reviews I see that BitStarz are also responsive on this platform and have publicly resolved matters which adds a vote of confidence.
Alternatives
When it comes to large game variety, we suggest you give the below casinos a try:
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Stake.com: offer over 3000 games with a Sportsbook option which always makes for an interesting game time
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CryptoLeo: even though they do not have a sportsbook, they also offer 3000+ games with Provably fair games on their books.
Conclusion
BitStarz has held its doors open since 2014 and is working its way up the ranks year on year while putting all those accolades under its belt. The Support team is very responsive and their bonus offerings will keep you coming back for more. They are strategic in placing everything you may need at your fingertips, but allow you some room to explore the site further without getting lost in the pages. As usual, we do recommend showing some restraint when first using any crypto casino, small steps can lead to greater rewards.
